Customer policies
Terms of service
The terms for shopping with Myira.
These terms apply when you use Myira or buy from us. By placing an order you agree to them.
About us
Myira is run by Myira Creation, a partnership firm, 2nd Floor, 41, City Complex, Chandan Road, Lucknow, Uttar Pradesh 226015. GSTIN: 09ABTFM6463D1ZS.
Customer care: info.myira@gmail.com · +91 6392 905046.
We sell our own products directly; we are not a marketplace. Our products carry no separate manufacturer's warranty; your rights for defective items are set out in our Shipping, cancellation & returns policy.
Products and prices
- All prices are in Indian Rupees and include GST. Delivery charges and the COD fee, if any, are shown separately before you pay.
- Product colours may look slightly different on different screens. Sizes and measurements are given on each product page.
- We may cancel an order before dispatch if an item is out of stock or was listed at an obvious pricing error; you will be told why and refunded in full.
Orders and payment
- Your order is confirmed when you receive the order confirmation. A GST invoice is issued for every order and can be downloaded from My account → Orders.
- Pay online through Razorpay (UPI, cards, net banking, wallets) or cash on delivery where available.
- Coupons, points and store credit follow the conditions shown with them and can't be exchanged for cash.
Custom-fit (made-to-measure) orders
- You are responsible for the measurements you enter; please follow the guide shown when you order.
- Custom-fit pieces are not returnable or exchangeable for change of mind, because they are cut and stitched to your measurements. If one doesn’t fit as ordered, we offer free alterations, including pickup and return delivery — write to us within 7 days of delivery. A piece not stitched to the measurements you gave us is treated as defective, and we remake or refund it in full.
- A piece that was not stitched to the measurements you gave us is treated as defective: we remake it or refund it in full. Damaged, defective or wrong custom-fit pieces are replaced or refunded, as for any other item.
Delivery, cancellation, returns and refunds
See our Shipping, cancellation & returns policy. You can cancel free of charge before your order ships.
Your account
Keep access to your registered mobile number secure; you are responsible for orders placed from your account, unless the misuse was caused by a failure in our security. We may suspend accounts used for fraud or abuse.
Reviews and content
Reviews, photos and questions you post must be honest, about the product, and your own. We may remove content that is false, offensive or unrelated. We never publish only positive reviews or edit what you write.
Liability
Nothing in these terms limits your rights under the Consumer Protection Act, 2019. For other losses, our liability for an order is limited to the amount you paid for it. This limit does not apply to product liability, death or personal injury, fraud, our negligence, or anything else the law does not allow us to limit.
Grievance redressal
Our Grievance Officer handles complaints about orders, products, payments and personal data:
Meera Verma, Grievance Officer
Myira Creation, 2nd Floor, 41, City Complex, Chandan Road, Lucknow, Uttar Pradesh 226015
Email: info.myira@gmail.com · Phone: 6392905046
We acknowledge every complaint within 48 hours and resolve it within one month. You can also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in).
Governing law
These terms are governed by the laws of India. Disputes are subject to the courts at Lucknow. This does not affect your right to file a consumer complaint where you live.
Last updated: 25 October 2026.