Shipping, cancellation & returns

Delivery

We deliver across India through our courier partners. The expected delivery date for your PIN code is shown on each product page and at checkout.
Ready-to-ship orders are dispatched within 1–2 business days and usually arrive 3–7 business days after dispatch.
Custom-fit (made-to-measure) pieces are stitched to your measurements and take about 7 extra days before dispatch.
Delivery is free on orders above ₹1,999; below that a delivery fee of ₹150 applies. Cash on delivery (COD) is available on eligible PIN codes for orders up to ₹10,000, with a handling fee of ₹99. Every charge is shown separately in the order summary before you pay.
You can track your order from My account → Orders, and we send updates by email (and on WhatsApp if you choose).
If a parcel arrives damaged or looks tampered with, please refuse it or write to us within 48 hours of delivery with photos.

You can cancel an order yourself from My account → Orders until it is shipped. There is no cancellation fee.
If you paid online, the full amount is refunded to your original payment method. We start the refund within 2 business days; your bank usually credits it within 5–7 business days.
We may cancel an order before dispatch if an item is out of stock, was listed at an obvious pricing error, or can't be delivered to your address. You will be told why and refunded in full. We won't cancel a shipped order for a pricing error.
Once an order has shipped it can't be cancelled, but you can return it after delivery as described below.

You can return or exchange (for another size or colour) any eligible item within 7 days of delivery, for any reason, as long as it is unused and unwashed, with its original tags and packaging.
Start from My account → Orders → Return / exchange. We arrange a free pickup. Where pickup isn't available for your PIN code, we'll tell you how to send the item back and cover the return shipping cost. Exchanged items are delivered to you free.
Returned items are checked when they reach us. If an item is used, washed, damaged after delivery or missing tags, we will tell you why, with photos, and ship it back to you free of charge; no refund is made for that item.

Custom-fit (made-to-measure) pieces are not returnable or exchangeable for change of mind, because they are cut and stitched to your measurements. If one doesn’t fit as ordered, we offer free alterations, including pickup and return delivery — write to us within 7 days of delivery. A piece not stitched to the measurements you gave us is treated as defective, and we remake or refund it in full.
Gift cards.

If you receive an item that is damaged, defective, wrong, or not as described on our website — including a custom-fit piece — we will replace it or refund it in full, including delivery and COD charges.
Please report visible transit damage within 48 hours of delivery with photos, and other defects within 7 days. We will still look into genuine defects reported later.
If your order arrives after the delivery date shown at checkout (unless the delay was caused by events beyond our control, such as natural disasters or strikes), you may return it for a full refund.

Refunds are made after the returned item passes our check, for the amount you paid for that item (after discounts).
Online payments: refunded to the original card, UPI or bank account. We start the refund within 2 business days of receiving the item; your bank usually takes 5–7 business days.
Cash on delivery: refunded to a bank account or UPI ID you give us, or as store credit if you prefer.
Store credit (if you choose it) is added to your account instantly and can be used on any future order.
Delivery and COD charges are not refunded for change-of-mind returns.

Write to info.myira@gmail.com or call +91 6392 905046. For complaints, see Terms of service for our Grievance Officer's details.